Refund policy

Let's return your product.

We hope you'll love your nordie goods, but understand things don't always work out. If you are not completely satisfied with your purchase, you may return it to us for a refund or online store credit. Please see below for more information on our policies.

- All returns/exchanges must be authorized by the NORDJÖRK team, please contact us directly: skadi@nordjork.com

- Items sent back without prior authorization will not be credited or refunded. 

- Once we are in receipt of your email and the return has been authorized we will email you a return shipping label. Shipping fees will be deducted from your refund, if applicable.

- We can only accept returns/refunds for items purchased directly from nordjork.com all other must be directed to your point of purchase.

• Items must be sent back to us within 30 days of shipping date
  
• The product is unused and undamaged
• All labels/tags are still attached to the product

Items indicated as FINAL SALE merchandise on our site are sold as-is and do not qualify for returns/refunds OR exchanges.

Items purchased at an EVENT (BIRKIE, Turkey Birkie, FIS World Cup, etc.) are considered FINAL SALE and do not qualify for returns/refunds OR exchanges.

 

Additional information.

After we receive your returned items and inspect it's condition, we will process your refund or store credit. Refunds will be sent to your original method of payment. Please allow at least 15 days from our receipt of your item to process your return. Refunds may take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.

NORDJÖRK is a small team of nordies! We do everything from teach on-snow, design cool cross-country skiing goods, to answer emails and hand-pack each order. Your patience and kindness when reaching out to us is greatly appreciated.